FAQ
Product
What makes the Nordsack unique compared to other travel backpacks?
The Nordsack stands out due to its innovative built-in vacuum compression system, which maximizes your packing space by reducing the volume of your clothes and other items. It also features multiple compartments for organized storage and an expandable section to give you extra room when needed.
How does the built-in vacuum compression system work?
The vacuum compression system in the Nordsack reduces the volume of your clothes by compressing them, allowing you to pack more efficiently. It's an easy-to-use feature that helps you avoid overpacking while maximizing the space in your backpack.
What is the Nordsack made of?
The Nordsack is crafted from premium, high-quality materials that offer both durability and style. These materials are designed to withstand the wear and tear of travel while maintaining a sleek, fashionable appearance.
Is the Nordsack expandable?
Yes, the Nordsack is expandable, providing additional space when needed. This feature is perfect for those who need extra room for souvenirs or last-minute additions to their luggage.
Shipping & Delivery
Do you offer international shipping?
Yes, we offer international shipping. Delivery times and shipping costs vary depending on the destination. Please refer to our shipping policy for detailed information.
How long does shipping take?
Shipping times depend on your location. Typically, domestic orders take 3-5 business days, while international orders may take 7-14 business days. You will receive a tracking number once your order has been shipped.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number so you can monitor the progress of your delivery.
Return
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the product in its original condition within 30 days for a full refund or exchange. Please refer to our return policy page for detailed instructions on how to proceed with a return.
How do I initiate a return?
To initiate a return, check our return policy or contact our customer service team with your order number, and they will provide you with the necessary steps to complete the process. Make sure the product is in its original packaging and condition.
Will I be refunded for the shipping costs if I return the product?
Refunds for shipping costs vary depending on the reason for the return. If the return is due to a product defect or an error on our part, we will cover the return shipping costs. However, if you are returning the product for any other reason, the shipping costs may not be refundable.
Paymants
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use encrypted payment gateways to ensure that your payment information is completely secure. Your personal and financial details are protected throughout the transaction process.
Can I change my payment method after placing an order?
Unfortunately, once an order is placed, we are unable to change the payment method. However, you can cancel your order before it is shipped and place a new one with the correct payment method.